MYR
Warranty Query
Viskou ensures that all products from us are of the genuine brand and quality. We warrant maintaince for products defects through RMA. If you have any problems with your products, do contact us. Viskou provides maintainance service for products that have not exceeded after sales warranty period.
Free warranty items:
During the warranty period, Viskou’s warranty only covers defects caused by normal use and logistics damage, quality problems, etc.
Free warranty exclusions：
1. The products has exceeded the warranty period.
2. Damage caused by unauthorized disassembly, modification and any other human factors.
3. Damage caused by natural disasters such as impact, fire, lightning, flooding or human negligence.
4. Damage caused by improper operation to equipment shells, power supplies, etc. during use.
Warranty Period
The warranty period for all brands and categories are shown in the tables below, and it starts from the delivery date of the original order.
Warranty Procedure
1. All stock models can be exchanged within 5 working days as long as the product packaging has not been opened, product is unactivated and unused with all the accessories intact.
2. For exchanged orders, a 2-step process known as the "The exchange process" will be initiated, products will be subjected to technical and procurement testings before they can be accepted as a exchange.
3. Products exceeding the 5 working days requirement will not be accepted for exchange.
4. The warranty period for some products can be extended, the order of warranty extension must be stated in the order remarks.
5. Warranty extension can only be granted after the sales has initiated the extension application process. If no extension application has been initiated, the technician has the right to refuse any warranty extension.
Hikvision Products
| Product Category | Warranty Period | |
|---|---|---|
| DVRs | DS-71/72/73/80/81/90/91/92 Series | 24 months |
| NVRs | DS-71/76/77/86/96 Series | 24 months |
| Network Cameras | DS-2CD 1xxx Series | 24 months |
| DS-2CD 2/3/4/5/6/7/8 xxx Series | 24 months | |
| Analog Cameras | DS-2CExxx Series | 24 months |
| Encoders/Decoder | 60/61/63/64/65/66/67/69 Series | 24 Months |
| Switch/Optical Transceiver |
Switch/Optical Transceiver | 24 months |
| Wireless Solution | Wireless Bridge / CPE | 36 months |
|
Access Point & AC Router
|
36 months | |
| Door Access Terminal, Controller, Reader | 24 months | |
| Entrance & exit, Parking lot | 24 months | |
| Turstile | 24 months | |
| Video Intercom | 24 months | |
| Alarm | 24 months | |
| PTZ Cameras | DE/AE/DF/AF Series | 24 months |
| PTZ Cameras Control Keyboard | 24 months | |
| Commercial Monitor | LCD Monitor | 24 months |
| LED / DLP Monitor | 12 months | |
| Interactive Display | 24 months | |
| Digital Signage | 24 months | |
| Monitor | Monitor | 24 months |
| Lens | 24 months | |
| Storage | SAN | 36 months |
| Hard Disk | WD/ST HDDs | 36 months |
| SD / TF Cards | 7 years | |
EZVIZ Products
| Product Category | Warranty Period | |
|---|---|---|
Cube Camera |
Cube Wifi Camera | 24 Months |
PT Camera |
Indoor/Outdoor PT Wifi Camera | 24 Months |
Bullet Camera |
Indoor/Outdoor Bullet Wifi Camera |
24 Months |
Battery Camera/Smart Home |
Battery Camera/Smart Home |
24 Months |
Huawei Products
| Product Category | Warranty Period | |
|---|---|---|
|
Switch |
|
36 Months |
|
|
|
36 Months |
|
|
|
36 Months |
|
|
|
36 Months |
|
|
|
12 Months |
|
|
|
36 Months |
|
|
|
3 Months |
Mesilix Products
| Product Category | Warranty Period | |
|---|---|---|
|
Door Access |
|
36 Months |
|
|
|
6 Months |
| UPS | Uninterruptible Power Supply |
24 Months |
External Battery |
12 Months | |
| Solar System | Solar Power Kits |
18 Months |
Solar items (Panels, Brackets, Battery, Breaker) |
||
Others
| Product Category | Warranty Period | |
|---|---|---|
|
Monitor and Video Wall |
Monitor/Video Wall Panel |
12 Months |
Converter, Repeater & etc. |
Surge protector, PoE Repeater, Media Converter, HDMI Splitter, Video Balun, CCTV Tester |
6 Months |
| Door Access Accessories | Door Access Accessories |
6 Months |
Server Rack Accessories |
PDU / Rack Fan |
6 Months |
Switching Power Supply & Box |
Switching Power Supply & Box |
6 Months |
Do contact us if you have any questions or queries.
VISKOU Technical Team: support.my@viskou.com
